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| Email: service@ndtel.com |
The Customer Service Department is open
Monday - Friday from
8:00 AM to 5:00 PM.
Customer Service can help you in any of the following areas:
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Order new service |
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Transfer your telephone service to a new location |
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Disconnect your telephone service |
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Add or remove telephone features |
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Change your long distance carrier |
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Answer any billing questions |
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Obtain an Internet application form for service |
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Change your Internet plan or to disconnect the Internet Service |
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| Email: marketing@ndtel.com |
The Marketing & Sales Department is open
Monday - Friday 8:00 AM - 5:00 PM.
If you are looking for information on High Speed Internet service, individual telephones or complete telephone systems, paging equipment, networking equipment, or any other type of telecommunications equipment, then you'll want to get in touch with someone in the Marketing Department at NDTC.
Marketing also works with businesses that need to order new service, make a change in existing service, or with any billing inquiries.
662-1100
or
1-800-880-4213
and ask for the Marketing Department
or email us.
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| Email: support@ndtel.com |
Please call 1-888-840-6382 or 662-8350
*** HELP DESK HOURS ***
M-F 8:00 AM - 9:00 PM
Saturday 8:00 AM - 4:00 PM
Please have your login ready before you call the help desk.
When e-mailing support please include a phone number where you can be reached. |
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North Dakota Telephone Company works very hard at offering excellent service while trying to keep costs down. When a line is cut, it not only interrupts telephone and Internet service, but it is also costly to repair. North Dakota Telephone Company will locate our lines at no charge. If a line is marked and still gets cut or damaged, or a line is cut or damaged when no line location request has been made, a bill will be sent for time ($58.00/hr.) and material used in the restoration. For cable location requests:
Call North Dakota One Call
24 hours a day at
1-800-795-0555 or 811. |
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| Email: repair@ndtel.com |
The Repair Center is open
Monday - Saturday 8:00 AM - 5:00 PM
Here at North Dakota Telephone Company we've set our service standards very high. We want you to let us know if your service is anything less than what you expect. Please contact our Repair Center if you have a service interruption or for any line quality problems.
IF YOU HAVE SERVICE FROM:
Crary, Devils Lake, Ft. Totten, Penn, Starkweather, Warwick, or Webster
PLEASE DIAL:
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662-1100 (Local Call) |
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8:00 AM to 5:00 PM |
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MONDAY - SATURDAY |
IF YOU HAVE SERVICE FROM:
Balta, Cando, Drake, Esmond, Fessenden, Hampden, Harvey, Knox, Leeds, McVille, Maddock, Minnewaukan, New Rockford, Oberon, Pekin, Rugby, Sheyenne, or Tolna
PLEASE DIAL:
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1-800-880-4213 |
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8:00 AM to 5:00 PM |
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MONDAY - SATURDAY |
To contact our Repair Center at any time other than the above listed times, please dial the same number you would dial during our regular business hours to leave a message for us in our "After Hours Voice Mailbox". We will then take that information and create a repair ticket to correct the problem.
ABOUT OUR "LINESKEEPER" SERVICE
North Dakota Telephone Company owns the wire up to your home. There is a box on, or occasionally inside, your home, where our wire and your wires are connected. Please keep in mind when reporting trouble, that if the problem is found to be in the portion of wire that belongs to you, some charge may apply.
"Lineskeeper" is a service where you pay a small monthly fee in lieu of the time, material, and trip charges required to correct problems found to be in your wire, jacks, or to isolate the problem to equipment which you own. Please note: We do not repair or replace equipment owned by you which is found to be causing the problem.
Call us at 701-662-1100 or 1-800-880-4213 to have our "Lineskeeper" service added to your line.
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| Email: administration@ndtel.com |
The Administrative Offices are open
Monday - Friday 8:00 AM - 5:00 PM
On any given day, customers or vendors will find NDTC's Administrative Office a busy place! It is the home for the support staff to the General Manager. It includes the following departments: Operations, Accounting, Network Design, Human Resources, Network Data, and Safety.
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